Customer Service Center
Product service
Our product services are available to answer technical questions from customers and authorized dealers in German and English from Monday to Thursday from 7.30 a.m. to 5.30 p.m.,
Friday from 7:30 a.m. to 3:00 p.m. (CEST).
On plant closure days the service hours are: 9:00 a.m. to 3:00 p.m. (CEST).
On the following days the plant in Bensheim is closed:
- May 10 and 31, 2013
- October, 4
- December, 23 2013 and January, 3 2014
You can of course contact us outside these hours by our contact form for technical questions
Services:
- Technical helpdesk
- Troubleshooting and technical advice
- After-sales service
P +49 (0) 6251 / 16-1670
F +49 (0) 6251 / 16-1818
Order service
Our order services are available exclusively to authorized dealers from Monday to Thursday from 7.30 a.m. to 5.30 p.m., Friday from 7:30 a.m. to 3:00 p.m. (CEST).
On plant closure days the service hours are: 9:00 a.m. to 3:00 p.m. (CEST).
On the following days the plant in Bensheim is closed:
- May 10 and 31, 2013
- October, 4
- December, 23 2013 and January, 3 2014
Services:
- Product & spare parts order queries
- Inquiries about orders placed & deliveries
- Technical review of spare parts
P +49 (0) 6251 / 16-1680
F +49 (0) 6251 / 16-1717 Product orders/Correspondence
F +49 (0) 6251 / 16-1727 Spare Parts
order.service@sirona.de Product orders/Spare Parts
To help us respond as quickly as possible to your inquiry please indicate the general scope of your inquiry in the subject line of your e-mail or fax: “product order” or “spare parts”.
Return service
Our Return services are available exclusively to authorized dealers from Monday to Thursday from 7.30 a.m. to 5.30 p.m., Friday from 7:30 a.m. to 3:00 p.m. (CEST).
On plant closure days the service hours are: 9:00 a.m. to 3:00 p.m. (CEST).
On the following days the plant in Bensheim is closed:
- May 10 and 31, 2013
- October, 4
- December, 23 2013 and January, 3 2014
Services:
- Warranty and goodwill requests
- Replacement delivery
- Repairs
- Handling of incorrect orders and deliveries
P +49 (0) 6251/16-1690
F +49 (0) 6251/16-1737
return.service@sirona.com