Product service

Our product services are available to answer technical questions from customers and authorized dealers in German and English from Monday to Thursday from 7.30 a.m. to 5.30 p.m.,
Friday from 7:30 a.m. to 3:00 p.m. (CEST).

You can of course contact us outside these hours by our contact form for technical questions

Services:

  • Technical helpdesk
  • Troubleshooting and technical advice
  • After-sales service

P +49 (0) 6251 / 16-1670
F +49 (0) 6251 / 16-1818

Technical Request


Order service

Our order services are available exclusively to authorized dealers from Monday to Thursday from 7.30 a.m. to 5.30 p.m., Friday from 7:30 a.m. to 3:00 p.m. (CEST).

Services:

  • Product & spare parts order queries
  • Inquiries about orders placed & deliveries
  • Technical review of spare parts

P +49 (0) 6251 / 16-1680
F +49 (0) 6251 / 16-1717              Product orders/Correspondence
F +49 (0) 6251 / 16-1727              Spare Parts
order.service@sirona.de            Product orders/Spare Parts

Spare Part Clarification


To help us respond as quickly as possible to your inquiry please indicate the general scope of your inquiry in the subject line of your e-mail or fax: “product order” or “spare parts”.


Return service

Our Return services are available exclusively to authorized dealers from Monday to Thursday from 7.30 a.m. to 5.30 p.m., Friday from 7:30 a.m. to 3:00 p.m. (CEST).

Services:

  • Warranty and goodwill requests
  • Replacement delivery
  • Repairs
  • Handling of incorrect orders and deliveries

P +49 (0) 6251/16-1690
F +49 (0) 6251/16-1737
return.service@sirona.com